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  1. Check the SKU or EAN: Verify that the SKU or EAN for the ordered product is identical in both your marketplace and Shopify store.

  2. Fix the Discrepancy: If there is a mismatch, update the SKU or EAN in either your Shopify store to ensure they match. This should resolve the issue and allow the order to sync properly.
    Once you updated the sku / ean in shopify

    Or,you can also link the product manually from the order details page

    image-20241109-153311.pngImage Addedimage-20241109-153355.pngImage Added

  3. Import the order you can now select the order in the marketplace connect app, and click the import into shopify action:

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