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Click on the Order Number: In the Failed Orders section, find the specific order and click on its order number. This will open the detailed view of the order.
Review the Error Message: The detailed view will display the error message explaining why the order failed.
Common Reasons for Order Import Failures
App can’t find the product(s) in shopify
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In most cases, orders fail due to discrepancies between the SKU or EAN in your marketplace and your Shopify store. Here’s what you need to do:
Check the SKU or EAN: Verify that the SKU or EAN for the ordered product is identical in both your marketplace and Shopify store.
Fix the Discrepancy: If there is a mismatch, update the SKU or EAN in either your marketplace or Shopify store to ensure they match. This should resolve the issue and allow the order to sync properly.
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Once you updated the sku / ean in shopify
Or,you can also link the product manually from the order details page
Import the order you can now select the order in the marketplace connect app, and click the import into shopify action:
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There is no inventory available in shopify
Add inventory to shopify: open the product inside shopify, and add inventory to the product, or enable the continue selling when out of stock function in the shopify product:
Import the order you can now select the order in the marketplace connect app, and click the import into shopify action:
If you have any questions or suggestions, We're here to help! Please fill out the form below, and one of our team members will get back to you as soon as possible.
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